Please note that you are employed by Flex Legal and not by our clients. This means:

The Client Services team is always here to answer any questions and we ask that you speak to us immediately if you have any work or personal queries or concerns, at any stage in your placement. You can drop us an email at bookings@flex.legal or call us on 020 3887 6706.

Other than your fantastic profile you are likely to have been selected for the role due to your availability! We understand that sometimes things come up that are out of your control. If the availability that you gave us on the availability form changes for any reason please email bookings@flex.legal as soon as you can.

Whilst on placement, you should work the hours and days set out in your Assignment Confirmation. It is not acceptable to work alternative hours or days to “make up” time, without express prior agreement from the client and us.

Similarly, please let us and your supervisor know if you need to book any holiday days off. Please wait to get this approved before you book any travel etc. If you have any holiday already booked or unavailable days before you start the project, please make sure you let us know on the availability form.

We really hope you do not get sick, but if you do please let your supervisor and us know before 9 a.m. so we do not worry about where you are! Please email bookings@flex.legal or call us on 0203 887 6706.

We will send you a timesheet every Tuesday afternoon. Please make sure you complete your hours each Friday so that you are paid on time. If you are working on the weekend (pre-agreed with Client) then you can submit on Sunday evening. You are sent an email with instructions, read this carefully before you fill in the timesheet. We want to avoid any confusion over accuracy of timesheets that can cause delays to your pay while we investigate, so again, if you have any doubts over your hours or tasks please contact us immediately. If you make a mistake in your timesheet please email bookings@flex.legal ASAP. You must not work beyond the hours set out in your Assignment Confirmation without prior client approval.

If you have any tech issues please get in touch with your supervisor or a relevant contact at the client immediately. If you cannot reach them, contact us. Please also check with your supervisor if you should stay at your desk whilst the issues are ongoing, or log off and reflect this accordingly on your timesheet.

You will be paid fortnightly (one week in arrears) at the rate outlined on your Assignment Confirmation. Further FAQs can be read below. For any other payroll queries please contact payroll@f-lex.co.uk.

Please remember that you are working in a professional environment, and ensure that you are wearing appropriate clothing at all times, even if the placement is remote/ virtual.

In no circumstances should you ever send any work materials or emails to your personal email or print them to work on at home. If you do so, your placement will be terminated immediately. If you are sent a laptop by the client do not treat this as a personal laptop, it is for client work purposes only. Anything you do at work should be treated as highly confidential and any breaches of confidentiality will result in termination of your employment with Flex Legal and potential further consequences.

Our clients trust Flex Legal to supply quality paralegals who have unquestionable integrity and judgement even whilst they are still learning their legal skills. Please be aware that poor feedback from a client may mean we are no longer able to recommend you to other clients and we may have to remove you from the Flex Legal platform pool.