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November 26 2020

This is me: Bill

Flex Paralegals

User experience group

Who are you?

My name is Bill Galloway, and I’m a user experience designer. I have worked as a digital creative director for 20+ years, helping brands and products improve their digital offering. I have been lucky enough to work with some prestigious brands such as Disney, Ford, Boots, Paul Smith, Manchester United FC, and more. I believe that creating a strong service design offering, innovative product development and beautiful creative design is central to the success of any business in the age of digital communications. This experience allows me to help the Flex Legal team produce stronger service design offerings than ever before. In turn, this will help our clients to embrace the digital transformation and modernisation facing the legal industry.

What has Flex Legal allowed you to learn?

The legal industry is new to me, so I am busy embracing it and learning as much as I can. New industries mean new challenges – which I am finding incredibly exciting! We’ve already done a huge amount of work to understand our user’s journeys in their interactions with our website and online portal. This has allowed us to understand exactly what people want and need from a service like Flex Legal, meaning we can offer increasingly better and slicker services to clients and legal professionals alike.

What is your favourite thing about working at Flex Legal?

I’m always amazed at how people can adapt to difficult and challenging situations. This year has made most of us acutely aware of how important it is to adapt, to embrace the new and challenge some long-standing things which have defined work for the last 100 years. What has surprised and amazed me is how quickly the Flex Legal team embraced this change and even thrived on the challenges it brought. I’m very lucky to be working with such a talented and openminded group of people.

What does working Flex-ibly mean to you and how do you do it?

I think that I have been working flexibly for many years. Having the opportunity to work with larger brands often meant delivering with a global team and the development of delivery and communication methods to allow this has meant that flexible working became central to how I work best. Flex Legal has allowed me to take this a step further – and I now work almost entirely from my home in Surrey with my son Tom and my wife Alison. This has, in no uncertain terms, changed my life and I believe made me a more capable user experience designer.

What should I do if I want to learn more about Flex Legal?

The best way to find out more is simply to talk to us. We are always here and happy to listen! We try to embrace new ways of communicating but we are just as happy to meet for a coffee and a chat (well maybe not this year).

Additional Resources:

  • Bill’s website. Anyone looking to learn a little more about Bill and his work should take a look through his website.
  • This is me: Ally. A previous version of this blog series, offering a look at Ally, a former Associate on the Flex Legal Commercial Development Scheme.
  • This is me: Louie. Another look at one of our team members (and winner of our Paralegal of the Month Oct. 2020 award), Louie Buckland.